Effective Date: 20-01-2025
At Fham Wholesale, we strive to provide high-quality products and excellent customer service. If you are not satisfied with your purchase, you may return eligible items within 7 days of receiving your order, subject to the terms below.
1. Eligibility for Returns
To qualify for a return, the item must:
- Be unused, unopened, and in its original packaging.
- Be in the same condition as received.
- Include proof of purchase (order number or invoice).
Certain items, such as perishable goods, customized products, or clearance items, may not be eligible for returns.
2. How to Initiate a Return
To request a return, please follow these steps:
- Contact Us within 7 days of receiving your order at fhamltd@gmail.com or +44 7912 770395 with your order details.
- Our team will review your request and provide return instructions.
- Ship the item back to us at the provided return address. Return shipping costs are the responsibility of the customer unless the item is faulty or incorrect.
3. Refund Process
- Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
- Approved refunds will be processed within [14] business days and credited back to your original payment method.
- Shipping costs are non-refundable unless the return is due to an error on our part.
4. Damaged or Incorrect Items
If you receive a damaged or incorrect item, please contact us immediately with photos of the product. We will arrange for a replacement or refund at no additional cost to you.
5. Exchanges
We only replace items if they are defective or damaged. If you need an exchange, contact us within 7 days of receiving your order.
6. Contact Us
For any refund or return inquiries, feel free to reach out to our team:
📧 Email: fhamltd@gmail.com
📞 Phone: +44 7912 770395
📍 Address: 38 FLORENCE STREET WALSALL WS1 2LG United Kingdom